Delivery

DELIVERY

As we are outsource many of our deliveries, please note the following:

• After the order has been processed, the delivery time is 3-5 working days. However, due to circumstances beyond our control, the delivery time may be longer than stated above.

  Please note our delivery service offers Curbside delivery only. This means that we will deliver your items directly to the curb outside your home or business as close as possible.

• If you feel that your property may be inaccessible for a large van then we ask that you please have an alternate plan in place to accept delivery from outsourced couriers.
• Drivers will be in contact before delivery. If you are not home, we ask that you please point out a ‘safe space’ to leave your delivery. For larger deliveries, there may be a re-delivery charge if you are not home to accept. Please note you must be contactable on the day of delivery – failure to answer courier phone calls may result in a re-delivery fee.
• We can only pick up & recycle electrical goods of customers in our local area, if you are outside our local area please contact us for further steps.
• If you require us to recycle, please have your appliance disconnected and outside your front door prior to delivery.

If it’s a gas or duel-fuel appliance, you must have a registered engineer disconnect for you. Do not attempt this yourself.

• Our recycling area is open to any customer who wishes to drop off their own appliance. If assistance is required, please contact reception and a member of staff will come to help you.