All staff are wearing face coverings, sanitizing hands and disinfecting areas regularly.
All staff are remaining 2M from colleagues & customers.
Temperature checks are carried out each morning & evening to ensure all colleagues are safe and well.
Only 20 people are permitted in-store at any one time. The door is monitored to ensure we do not go above the limit set.
Here’s how you can help keep everyone safe:
Please wear a face covering when shopping with us.
Please follow the signs and keep 2m from other customers and colleagues.
Please use the anti-bacterial gel available.
Please use a card or contactless for payment where possible.
Please call us on 025-31833 or email email@example.com with your enquiry prior to visiting the store.
Most importantly, we ask that you please do not visit our store if you or anyone in your household is displaying symptoms of COVID-19. This includes using our click & collect service.
As we are outsourcing many of our deliveries, please note the following:
The driver will deliver as close to your property as possible. Please note our courier vans are quite large, therefore it may not always be possible to deliver straight to your door. If you feel that your property may be inaccessible for a large van then we ask that you please have an alternate plan in place to accept delivery from outsourced couriers.
Drivers will be in contact the morning of delivery. If you are not home, we ask that you please point out a ‘safe space’ to leave your delivery. For larger deliveries, there may be a re-delivery charge if you are not home to accept. Please note you must be contactable on the day of delivery – failure to answer courier phone calls may result in a re-delivery fee.
We can only pick up & recycle electrical goods of customers in our local area. If you require us to recycle, please have your appliance disconnected, disinfected and outside your front door prior to delivery.
If it’s a gas or duel-fuel appliance, you must have a registered engineer disconnect for you. Do not attempt this yourself.
Our recycling area is open to any customer who wishes to drop off their own appliance. If assistance is required, please contact reception and a member of staff will come to help you.
You will not be required to sign delivery paperwork. By accepting the delivery, you are authorising the driver to sign on your behalf.
Please wear a face covering when accepting deliveries from our drivers.
If you are experiencing symptoms of Covid-19, please make us aware by emailing firstname.lastname@example.org prior to delivery and point out a ‘safe place’ to leave your order. (behind gate, in back garden, etc.)
Click & Collect:
When choosing to click & collect, you will receive an email with your collection reference number. For example:
Please do not attempt collection before receiving this email as your order may not be processed.
Please present your collection reference at the checkouts upon arrival, we ask that all customers allow 10-15 minutes for orders to picked for collection.
I’m experiencing symptoms, can i still click & collect?Rebecca O'Brien2021-01-08T16:47:16+00:00
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